Lash Goggles™ OLIVE

If you have received any incorrect or faulty items, please contact us within 14 days of delivery to discuss further. Email: info@lashgoggles.com.au

• Please provide your purchase order number in the subject line so we can find your order easily and process your request more promptly

• Email your returns request along with a photo of the products you are returning.​

If you are not satisfied with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

​Once your request is approved you will be entitled to a full refund which will not include the cost of the return postage. We are not able to refund or exchange items that appear to have been used or are not in original condition. If you want these returned to you, we may request that you cover the delivery cost.

Return Process:

• Email your returns request along with a photo of the products you are returning to info@lashgoggles.com.au

• Please provide your purchase order number in the subject line so we can find your order easy and process your request more promptly

• Once approved, ensure your return is well packaged and meets all the conditions outlined below.

• Please mark 'Returned Items' clearly on the outer packaging of your parcel.

• Use an insured tracking delivery service to ensure your parcel reaches us safely.

• Send a follow up email with your tracking information

• To info@lashgoggles.com.au

• Please make sure that the returns form has been approved - without approval it may result in your return not being processed.

Returns Terms and Guidelines:

• All returned items must be unused, and complete with all the original packaging.

• We are not responsible for the return shipping costs of the items.

• Please make sure all returned items are well packaged, so as not to be damaged in the post.

• Please make sure all return packages are sent with a trackable, insured service as we cannot take responsibility for items damaged or lost in the return transit.

• Please make sure that the returns form has been approved - without approval it may result in your return not being processed.

 

Any other product issues please contact us at: info@lashgoggles.com.au

SHIPPING WORLD WIDE -see rates at check out.

Disclaimer: We humbly ask your understanding and patience due to the current Coronavirus situation. Standard shipping will be delayed across the country. We will continue to work to deliver products as soon as possible while we keep our close attention on the situation. We sincerely apologise for any inconvenience and thank you for your understanding. 

​We use Australia Post to deliver our parcels throughout AUS.

Shipping within AUS takes between 3-10 business days.

International shipping takes between 7-20 business days

 

DELIVERY RULES:

*Please make sure your delivery address is correct to avoid delays.

*Once the order has been dispatched, it’s no longer possible to make changes on the shipping address. We encourage everyone to always double-check the address before placing the order.

*We do not grant refunds if an item is in transit.

*Re-delivery of returned orders due to an incomplete, incorrect address or uncollected parcels, the customer is responsible for additional shipping charges to have the order re-shipped to the correct shipping address.

For any specific questions not answered here, our dedicated Customer Service Team is here for you! Check out our FAQ page for the latest updates or get in touch at info@lashgoggles.com.au